How to fix the Launch X431 Pros Mini cannot diagnose the BMW vehicle problem

Customer Question: I bought Launch X431 Pros Mini from you and it was great until I started to use it on BMW it came upon every BMW I TRYED TO CONNECT – please see photo attached.

So on end, I manage to connect and read a car but every time i have to plug Bluetooth box into a car and update software- it doesn’t show available update but still have to update every time when i plug in to different BMW. Which takes a long time and it’s not really what it suppose to do. Please can you look in to and do something about it. Some Update maybe?

BMW is the cars which i work the most. So it’s really annoying for me.
If you are not sure what i mean i can make a video and show you?

The solution provided by Cnautotool technicians:

Please find the app menu, click me, find Connector activation click firmware update. If still have a problem, operate settings Restore factory, open Launch official website: www.dbscar.com
Log in with your username and password, in the download center download your device app, download the car model software.

The customer responded again after trying:

I managed to download software from the website and now it’s updating.
Done it and it’s working so far, Thank you for your quick response and your help.

The problem solved!

Cnautotool