About Us

CnAutoTool.com Team

Our warehouse and office are staffed by a young team of over 100 Chinese and Western staff,
and our worldwide customer support and service teams add another 30 cool people to the mix.

Cnautotool.com, where you will find hundreds of products offered at reasonable wholesale prices. Facing the increasingly competitive national market, CnAutotool.com promises to OBD diagnostic tools with high quality, at low price and fine service. A quick look around our site will reveal our massive range of first-rate goods, including Professional diagnostic tools, Auto key programmer, Mileage programming tools, OBD code reader, ECU chip tuning tools, auto repair tools, Car software. Besides we set up strategic cooperation with national well-known VIPs, in order to build up a new business interaction resulting in mutual benefit and double win. Cnautotool.com with Autel, Nanning Yanhua,X431 Launch and other well-known domestic and foreign manufacturers to build strong partnerships to provide customers 100% assured,reliable sources and quality assurance.

No matter how many you order from us, you are offered at wholesale price. More discounts for return wholesalers! Besides, we always have favorable price for VIP members!

We have three member grades now: Registered Member, VIP1 and VIP 2. If you already ordered over 1,000USD,You can apply for VIP 1. If you already ordered over 3,000USD ,You can apply for VIP 2. If you have any questions,please contact us by email or by online reception.

More Details,please refer to:http://www.cnautotool.com/article-154-Membership+level.html

We accept the fastest & safest payment method(PAYPAL,CREDIT CARD, WESTERN UNION and T/T) to make sure we can verify the payment. Normally,when confirming receipt of your payment, your order will be shipped within 24 hours.

Payment Methods:
1.Credit Card (MasterCard and Visa)
2.PayPal
3.Western Union
4.T/T(bank transfer)
5.MoneyGram

More Details,please refer to:http://www.cnautotool.com/article-42-Payment+Methods.html

We target our customers all of the world, our obd2 tools are well-received by a large number of customers worldwide, they are from Southeast Asia, North America, South America, Oceania, Europe and the other parts of the world. With multiple available Express options and Singapore Post, We ship all our tools to anywhere in the world in bubble wrapped package, and our customers receive their items safely, quickly and in perfect condition.

1.Our shipping method contains: DHL, UPS, EMS, TNT and FedEx, as well as Hong Kong international small package.

2.Usually the free shipping items we will default ship by Hongkong post, the delivery time is 7-30 working days.

3.It's really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.

4.Brazil customers notice
If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance.
Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.

More Details,please refer to:http://www.cnautotool.com/article-38-Delivery+Options.html

Return Policy

1. In which situation we accept the return
2. In which situation we do not accept the return
3.Return for exchange item

More Details,please refer to:http://www.cnautotool.com/article-67-Return+Policy.html

Refund Policy

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee.

Regarding the products upgrade, when we have new software, we will update the informations on our website, you can check our website.

Our most products guarantee is one year. Before shipping out, all goods have been double verified by cnautotool.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  Once confirming the tools can work well, our test engineer will paste our own QC label in the form of month/date/year on every product.

Return for repair

When your item damaged after using some time later and need repair, we will provide repair service for you. Please contact with CnAutoTool customer service about the repair.

More Details,please refer to：http://www.cnautotool.com/article-68-Return+for+repair.html

1 year warranty                                                                                     life-time maintenance services

Tips:
Any question,please feel free to contact us.
email: sale@cnautotool.com.
TEL:+86 075581718605

一.Qualified and unlimited Technical Support

Cnautotool.com are one of the company to offer our super quality auto diagnostic tools, and the only company that provides unlimited support for our products. Cnautotool.com provide full qualified support to all our customers to help them how to use our obd1 and obd2 repair tools, and advise them on our serving high quality OBD tools, including Professional Diagnostic Tools, Code Scanners, ECU Chip Tunning , Auto Key Programmers, Airbag Reset Kits, Mileage Programmers and more featured equipments. All our tools we supply come with the latest version, step-by-step installation guide, guiding videos, months warranty and free support via email, MSN and Skype, so that our customers receive the best out of our service.

二. Friendly Customers Shopping Experience

Cnautotool.com business purpose:Our business purpose is to satisfy our customers' demanding needs. As professional e-commerce shop, our live chat and the more other common contact options are available to our customers, so that we are able to have smooth communication in pre-sales and after-sale service all the time.

Order Process
1. Look through our website: www.cnautotool.com, confirm what you need then take the order on www.cnautotool.com, you also can contact our sales to know your products more through our online chat tool.
2. PLZ confirm your products and quantity, choose the products into Cart, input your address and telephone and Zip code in detail(in order we send products to you in time), or contact our sales to help you to take order.
3. Our sales will deal your order at once when customers take the order, sales will confirm everything, if the products our of stock, sales will contact customers in time.
4. If all products in stock, we will send your order in one or two working days,(becaue the products will be tested in factory firstly,  Technical persons test it secondly, then sales will test the products again,)
5.We will inform Express company to take the order when we ready everything, we will prepared the Invoice as the customers’s requirment, but we advice customers to write the low value in the Invoice to avoid the tax.
6.Customers will get the products in three or five working days by DHL, UPS, TNT, FEDX usually, if Customers choose EMS, maybe wait for five or more working days, because EMS is more slowly than other Express company,(Notice: only China EMS can reach Russian, and Hk EMS can reach Turkmenistan, and needs more than 10 working days!  )
7.We will input the Express bill number in Cnautotool website: www.cnautotool.com.com, so PLZ check your order station in one or two working days after you took order, sales also will E-mail the number to you, so PLZ input your e-mail address clearly in our website: www.cnautotool.com.com. It is very important.
8. PLZ check everything well when you get your order, only sign after you have confirmed everything is in package and everything is good. If the goods are broken or damaged, PLZ took the photos to Express company workerman’s face. 
9. You can contact our Technical support in time when you meet any problem(for using, operation.):

Complaint Process

1. Customer contact sales when the products with quality or function problem.PLZ write the problem clearly in the file or take the photo or Video to sales.

2. Sales report the problem to technical support.

3. Technical support will seek the solution scheme quickly and write report to factory.

4.Sale pass the scheme to customers.   

The problem during the shipping:

Dear customer, please trust that we Package your product very carefully and  ship your order in time.However, we still can not control the possible unknown problem in the delivery.

So PLZ check everything well when you get your order, only sign after you have confirmed everything is in package and everything is good. If the goods are broken or damaged, PLZ took the photos to Express company workerman’s face, and complaint to local Express company or contact us to help you. Cnautotool wll protect customers’s legal rights stronly.  

三.Good before-sales and after-sales service

We provide customers with before-sales and after-sales service, including before-sales products selection suggestion, setup instruction, user manual, software download, besides we ensure a full set of return policy for any product quality issues. Our customer serve are always free to help you with any problems, any problems please contact us by Email: sales@cnautotool.com and more contact information please refer in our column "Contact Us".

Notice:

Cnautotool warrant that the products sold in our website are 100% brand new and orignal products or OEM products.

1. Cnautotool warrant the products for 1 year under normals. During the fifteen day from the date you received the product(s), we will replace any defective product(s).

2.After fifteen days and up to one year of purchase, we will repair your products freely(except the screen broken and board burned). If you broken the screen or burned your board careless, we only take the cost of the accessories. The return must be shipped prepaid.

3. Unless otherwise specified, the warranty period is 1 year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.

4. We provide one year free software update service for some of the products we sell. Pls contact our sales person for details.

5. We also will repaire your products even the warranty is expried, in the most condition, we will not take any cost, if need to change the accessories, we only take the cost of it, the shipping cost is prepaid.

How to Contact us?