Delivery Options
BY CNAUTOTOOL 2011-12-28
1. Handling Time
1）Usually orders after
payment will be prepared in 48 working hours before shipping. When meet
holidays or weekends, may have a little bit delay.
(Please note that the Order delivery address must be the same as the paypal address, we will ship to the paypal address.)
2）Diagnostic tools & software HDD/SSD will be tested well before packing.
2. Shipping Cost
1）Shipping cost depends on the package weight, size (volume weight), delivery area and shipping company.
2）We always advance you
to choose: the most suitable for you which means the best one for your
demands not only on delivery time but also on price.
3）The shipment method you choose can influence the shipping cost and time.
4) If the item is damaged, stolen etc. We will contact the corresponding shipping company for a refund or redelivery.
3. Shipping Options
Our shipping method
contains: DHL, UPS, EMS, FedEx and TNT(TNT is now FedEx), as well as
ordinary airmail- Hong Kong international small package. Because the
COVID-19 Global Pandemic recently , the delivery date will may be
delayed. We are sincerely sorry to bring all inconvenience to you.
1) Express Shipping: DHL, UPS, FedEx, TNT(TNT is now FedEx) express.
2) Standard Shipping: EMS, China Post, Hong Kong Post, Singapore Post, Registered Mail etc.
3) For express,
It's really important for you to provide us with your correct shipping
address, contact telephone number, zip code, so that we can delivery the
item to you effectively and timely.
4）DHL Shipping: Suitable
for customers worldwide, which will take 5-7 working days. If your
address is a remote area, will need to pay a remote handling fee. Please
remember to leave a message if you have any special requirements. DHL
remote area check: http://dct.dhl.com/
5）For Russia, etc.
countries, CnAutotool may choose EMS as default shipment directly. If you
chosen Express shipping or have special requirements, we will notify you
via email.
6) Brazil customers notice
If you are Brazil
customers, please mail us telling us in advance your CPF No, it is
essential for shipment and customs clearance.
7) Due to longer customs
clearance times, Standard Shipping times have been extended to 15-30
days for Brazil and 10-15 days for all other destinations in Latin
America.
8) PHONE NUMBER
Please kindly make sure
you have provided correct telephone number along with the shipping
address, it's very important for delivery. The shipping company needs it
to let you know your item arrives at your final address.
4 Free Shipping
Products marked with the
free shipping label on the product page are free shipping, item less
than 500g are shipped via USPS, others is shipped via DHL by default.
5. Delivery Process:
1. After you place an order, the status will be changed
2. We will email you to confirm shipping information
3. Your parcel will be
shipped within 2 working days ( if there is delay for some special
circumstances, we will inform you within 1-2 working days)
4. Shipping company will provide tracking # to us
5. We will send you tracking #
6. factors that may influence the shipping time:
1) Destination. For some
remote area and some remote countries, the delivery time is about 1-2
working days longer and you have to pay some extra shipping cost. But
EMS, Singapore post and Hongkong post have no remote area.Please kindly
consider!
2）Package Weight. If the
package weight is over 21kg, it will need one working day longer of the
delivery time than the package under 21kg.Please kindly consider!
3) Stock Status. Usually
when your finish the payment we will arrange shipment in 2 working
days, however if the item you choose is out of stock temporarily we
will try our best to speed up the shipment ASAP. Please kindly consider!
4) the harsh weather
condition and festival holiday. Sometimes the bad weather condition and
festival will influence the shipping time. Please kindly consider!
7. International Shipping Duties & Taxes
For international order.
If the items ARE NOT shipped from your local warehouse in your country/
region, you, the customer, SHOULD be responsible for the import duty,
but please don't worry, We will decrease the declared value to help you
save the import tax.
For more details of the Import Tax, please visit Import Duty
8. Delivery delay：Due
to COVID-19 there may be delays in order processing and shipping. While
we are working to get orders out as quickly as possible, our warehouses
will continue working on rotating split shifts with smaller crews to
practice social distancing and follow health guidelines.
Thank you in advance for your understanding and patience. Wish you everything goes well!
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