How to solve the problem that Noregon JPro software opens with black screen?

Do you meet the problem that Noregon JPro software can’t open correctly? Like the picture:

If it is black screen,the file is broken,you can contact us to restore the software.We can help you online by remotely.Or we can send you video for solution.

JPRO Professional Diagnostic Basic Coverage includes the ability to read & clear codes on the following list. You can also view all live data and perform basic diagnostics.

JPRO Professional Diagnostic Tool Description:
Everything you need to diagnose and repair heavy & medium-duty vehicles.

JPRO Professional truck scanner is the most comprehensive and powerful all makes, all models diagnostic tool available in the industry today. In one, easy annual subscription, JPRO provides a complete & unparalleled diagnostic service & repair solution with bi-directional functionality.

Noergon’s DLA+ 2.0 adapter is a diagnostic communication device designed to interface between a vehicle and PC via USB cable for diagnostic and vehicle information, re-programming or parameter adjustments.

The newest JPRO 2023 V1.2 software display: