Problem 1:
Hi.I want to activate a product that I purchased in your store
Reply:
Hello, your order includes the laptop, software has activated before shipping, you can use it directly.
Offline XENTRY software can login directly without any information.
Problem 2:
What about these prompt page mean ?
Reply:
Hello, pls close it directly,it will not affect the diagnostic function of the software
Problem 3
The software can’t recognise the multiplextor tool
Reply:
Have you set the IP address ? if not, pls set it according to this steps file:C4/C5 IP address
Feedback:
Yes ,now is working very good , many thanks
Problem 4:
I never use the diagnostic tool and now can’t connect to the vehicle.
Reply:
If your device was purchased several years ago, it may not support the latest software and you will need to upgrade the firmware.
Pls upgrade the firmware according to this link:C4/C5 firmware update
Feedback:
Thank you so much for your help,i upgrade it and working now.
More request,welcome to contact us directly: sale@cnautotool.com
Our Website link: https://www.cnautotool.com/
